Help and Support

FAQ

• Support Tickets

  • When will I get a response?
  • My item disappeared
  • Can I use multiple codes for one order?
  • I accidentally purchased an item from the store, can I get a refund?
  • I accidentally sold/claimed my prize, can I get it back?
  • My order hasn’t arrived yet, where is it?
  • My Paypal/Game code hasn’t arrived yet, what gives?
  • I lost my code
  • Admins ignore me on discord

• Testnet

  • When are Testnet giveaways drawn?
  • What is being tested?
  • How does sharing work?
  • What is Gamma?

• Claiming Prizes

  • Where can I see my redeemed prize codes / links?
  • How to Claim $10 Steam Credit
  • How to Claim 1000 V-Bucks Prizes

• Support emails

  • What info should I include when emailing support?
  • If I send multiple messages will I get help faster?
  • Does a real person respond to the support emails?
  • When will I hear back from support?

• Partnerships

  • How can I partner with SLIVER?

• Coin Questions

  • How do I get coins?
  • What do I do with coins?
  • What else can I do with coins?
  • Can I use coins to buy stuff in the store?
  • Where did my coins go?

• Theta

  • Can I withdraw my Theta tokens?
  • What is Theta?
  • How can I earn Theta tokens?
  • What can I do with Theta tokens on SLIVER.tv

• Giveaways

  • What's a Grand Giveaway?
  • If I have the most tickets entered will I win?
  • What's a giveaway on SLIVER?

• Tickets

  • Where are my tickets?
  • My ticket didn't get picked
  • What are tickets?

• SLIVER Crates

  • When are the crates restocked?
  • I made a correct prediction, where is my crate?!
  • How do I get free crates?
  • How many free crates can I get per match?
  • How can I get premium crates?

• Buffs

  • What's a Coin Buff?
  • What's a Cap Buff?

• Badges

  • Where can I see my badges?
  • Why do I have a 2017 badge?
  • What are badges?

• Daily Rewards

  • What are daily rewards?
  • How do I get daily rewards?

• I won a skin! Now what?

  • When are the skins restocked?
  • Do I need to give a deposit to get my skin?
  • Where do I find the skin that I won?
  • How long will it take to get my trade offer in Steam?
  • I accidentally declined the trade request!
  • I'm getting an error message!

• SLIVER Chats

  • How can I become a Mod?
  • Can I report a Mod/Bot?
  • How do I know if I'm in timeout?
  • What happens if I speak English in the Int'l chat?
  • What are the SLIVER chat rules?
  • I was put in timeout, now what?

• Account questions

  • Can I change my avatar?
  • Hey! Someone changed my username?
  • What if I don't want to give up my extra accounts?
  • What if I have more than 1 SLIVER account?
  • How many SLIVER accounts can I have?

• Error Messages

  • How can I see the error message?
  • Please enter your Steam trade URL
  • You've reached your cap for trading skins today
  • Out of Stock