The general response time can depend on the volume of tickets being worked on. The tickets are often answered in the order they are received, and we will respond as soon as we get to your ticket with the answers you're looking for.
Please note that sending multiple tickets or requests pushes your ticket further back, and may result in your ticket taking longer to receive a response.
For general and simple questions, please feel free to reach out to our moderators on Discord! https://discord.gg/XkZSbE5